Here's what changes
with an AI concierge on WhatsApp
Plays well with everything
Plugs into the booking platforms and channel managers you already use. 5-minute setup.
Managing guests by hand costs more than you think.
Every day you spend hours answering the same questions on WhatsApp. “What time's check-in?” “Where are the keys?” “Is there parking?” — multiplied by every guest, in every language, at any hour.
0:00
hours wasted
2-4 hours a day
You reply manually to repetitive messages, often after hours or on vacation.
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International guests
You translate messages by hand or risk misunderstandings with guests who don't speak your language.
5.0/ 5.0
Reviews at risk
A slow reply or wrong info = negative review that weighs on ratings for months.
One AI concierge, for every guest
One mind,
a thousand conversations.
Different guests, different apartments, different languages, different hours. One intelligence that replies like you would — instant, consistent, always awake.
Casa Azzurra · Roma
A che ora è il check-in?
Loft Navigli · Milano
Is parking included?
Villa Belvedere · Como
Gibt es ein Babybett?
Attico Sole · Taormina
¿Wifi en la terraza?
Casa Porto · Portofino
Late check-out?
Maison Arno · Firenze
Airport directions?
Casa Azzurra
Check-in ore 15?
Loft Navigli
Wifi password?
Villa Belvedere
Late check-out?
Attico Sole
¿Hay parking?
Casa Porto
Babybett?
Maison Arno
Airport?
Replies 24/7, instantly
Apartment database
Multilingual
Full control
Not your average chatbot
Verto sees, hears and replies.
Unlike any other tool on the market, Verto isn't text-only. It understands photos, listens to voice notes, replies in the guest's language. Scroll to see how.
Recognizes images
Verto sees.
Photos of a thermostat, a water heater, a key that won't turn. Verto analyzes them and replies with the right instructions.
30-minute setup
Three steps and Verto is live
Step 1 · 5 min
Connect your platforms
Plug in your channel manager: Verto imports bookings and cancellations in real time.
verto.app
Channel manager
3 connected
Sync
Smoobu
Hostaway
Lodgify
Beds24
142 bookings imported
now
Every message has a purpose
Templates that make you money, not just replies
Every template is built to solve a concrete problem for the property manager: cancellations, upsells, reviews, emergencies. Scroll to see the value of each.
CB
Chiara Bianchi
online · Loft Porta Romana · Milan
Hi, I need to cancel. Something came up 😔
14:02
I'm sorry Chiara! 🙏 Before cancelling, could I offer:
📅 Move your dates for free (even 6 months out)
💰 10% off if you re-book within 48h
Which works better?
📅 Move your dates for free (even 6 months out)
💰 10% off if you re-book within 48h
Which works better?
14:02✓✓
Really? Let's try moving to March 30 then!
14:04
Read by Verto
Verto is typing…
↗
LF
Lucia Ferri
online · Maison Brera · Milan
Good morning Lucia! ☀️
Standard check-out is at 10:00. Want to extend until 12:00? Extra: €20 💰
Just reply "yes" below 👇
Standard check-out is at 10:00. Want to extend until 12:00? Extra: €20 💰
Just reply "yes" below 👇
08:00✓✓
Yes, thanks! 🙏
08:02
Read by Verto
Verto is typing…
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SC
Sara Colombo
online · Follow-up · 6 months later
Hi Sara! 👋 It's been 6 months since your stay with us ❤️
Here's a 15% discount if you come back by the end of the month, booking directly (no OTA fees).
We'd love to see you again!
Here's a 15% discount if you come back by the end of the month, booking directly (no OTA fees).
We'd love to see you again!
10:00✓✓
Oh how nice, thank you! I'll talk to my husband ❤️
10:42
Read by Verto
Verto is typing…
↗
Verto replies within 30 seconds with tailored alternatives, while the guest is still on the fence.
10 templates here, dozens more in the knowledge base. Every message is customizable per apartment, language and moment of the stay.
Always in control
Hey, we need you
You don't have to stare at your phone. Verto runs everything on its own and only pings you for situations that truly need you.
Live example
Host escalation
The guest has a problem Verto can't solve? You get a notification with the summary. Take over with one click.
Verto AI
nowYour intervention is needed
Paolo Verdi · Casa Azzurra — hot water issue unresolved. Tap to take over.
Real push notification
Daily summary
Every morning: conversations, messages handled by the AI, any issues. One glance at your business.
Unknown contact
Someone writes from a number not tied to any reservation? Verto replies politely and alerts you.
Technical issue
If the AI struggles (3+ errors in an hour), you get an instant alert. Don't discover problems through guest complaints.
The average host steps in 2-3 times a week. Verto handles the rest.
when you turn on Verto.
Booking and Airbnb already send automated messages. So why aren't they enough?
You set up an auto-reply on Booking triggered by the word “parking”. But when your guest writes on WhatsApp at 11pm “I have a tall sedan, does it fit in the garage?” — who replies?
OTA auto
messages
Fires only if the guest types an exact word
Understands the whole conversation, not single keywords
Only inside the OTA chat
Replies on WhatsApp, where guests actually write
If the sentence doesn't include the keyword, silence
Reasons about context and still replies
Attachments aren't read
Sees the photo and understands the problem
Ignored — guest has to rewrite
Transcribed and handled like text
One preset reply per language
25+ languages, detected on the fly
Channel goes quiet after arrival
Keeps handling the whole stay
No cancellation recovery or review request
Automations at the right time, including post-stay
All or nothing: you reply, or nobody does
Hands the chat to you only when it really matters
No memory of the booking or the apartment
Knows who the guest is, where they're staying, what you promised
OTAs handle the booking.
WhatsApp handles the stay.
Pricing
The more apartments you run, the less you pay
One plan, every feature included. The per-apartment price drops as your portfolio grows.
How many apartments do you manage?
apartments
Included in every plan
- 24/7 AI concierge on WhatsApp
- Multilingual replies (text, photos, voice notes)
- Pre, during and post-stay automations
- One-click human takeover
- Advanced conversation dashboard
- Smart push notifications
- Knowledge base per apartment
- 150 template messages / cycle
- Analytics reports
- Multi-property management
- AI tone customization
- Guided onboarding
- Channel manager integrations
- Priority support
GDPR compliantDati su server EUWhatsApp Business API ufficialeNessun dato usato per training AI
Vuoi anche analytics, revenue e pricing dinamico? Scopri il modulo Analytics a €4,90/apt/mese →
From the field
Short-term rental hosts stopped replying by hand
Not marketing fluff. Hosts, owners and agencies who plugged Verto in and got their days back.
Feedback gathered Jan–Mar 2026. Names, cities and apartment counts published with the client's written consent.
I was getting 40 messages a day between OTAs and WhatsApp. Verto handles 90% of them with zero input — and guests never notice.
Marco Benedetti
Property manager · 8 apartments · Rome
SmoobuMy German guests used to send voice notes I couldn't understand. Verto transcribes them, replies in German, and I see everything in English on the dashboard.
Elena Ferri
Host · 3 apartments · Florence
LodgifyI switched it on Thursday night before a weekend with 6 check-ins. Zero phone calls, zero panic. By Sunday it felt like I was on vacation.
Giulia Romano
Owner · 4 apartments · Milan
SmoobuConnected to Hostaway in 20 minutes. Bookings flow in, messages go out, the knowledge base updates itself. It's the closest thing to a real concierge I've ever had.
Alessandro Conti
Agency · 14 apartments · Lake Como
HostawayWhat I love is the human takeover: if a guest complains, I grab the conversation with one tap. Verto doesn't pretend to be human — it knows when to step back.
Sara Lombardi
Host · 5 apartments · Naples
Beds24Trulli are a nightmare to explain: where the keys are, how the old lock works, the gas valve. Now Verto does it. In eight languages.
Davide Palmieri
Owner · 2 trulli · Alberobello
HospitableI used to reply to French guests at midnight. Now Verto replies in 4 seconds, in French, with the right neighborhood photos. I sleep.
Luca Moretti
Host · 6 apartments · Venice
GuestyThe dashboard is serious. I see every conversation, I can step in, and the templates I wrote once get reused forever. Paid for itself in month one.
Francesca Rizzo
Property manager · 10 apartments · Lake Garda
LodgifyI was getting 40 messages a day between OTAs and WhatsApp. Verto handles 90% of them with zero input — and guests never notice.
Marco Benedetti
Property manager · 8 apartments · Rome
SmoobuMy German guests used to send voice notes I couldn't understand. Verto transcribes them, replies in German, and I see everything in English on the dashboard.
Elena Ferri
Host · 3 apartments · Florence
LodgifyI switched it on Thursday night before a weekend with 6 check-ins. Zero phone calls, zero panic. By Sunday it felt like I was on vacation.
Giulia Romano
Owner · 4 apartments · Milan
SmoobuConnected to Hostaway in 20 minutes. Bookings flow in, messages go out, the knowledge base updates itself. It's the closest thing to a real concierge I've ever had.
Alessandro Conti
Agency · 14 apartments · Lake Como
HostawayWhat I love is the human takeover: if a guest complains, I grab the conversation with one tap. Verto doesn't pretend to be human — it knows when to step back.
Sara Lombardi
Host · 5 apartments · Naples
Beds24Trulli are a nightmare to explain: where the keys are, how the old lock works, the gas valve. Now Verto does it. In eight languages.
Davide Palmieri
Owner · 2 trulli · Alberobello
HospitableI used to reply to French guests at midnight. Now Verto replies in 4 seconds, in French, with the right neighborhood photos. I sleep.
Luca Moretti
Host · 6 apartments · Venice
GuestyThe dashboard is serious. I see every conversation, I can step in, and the templates I wrote once get reused forever. Paid for itself in month one.
Francesca Rizzo
Property manager · 10 apartments · Lake Garda
LodgifyOn average 4 hours a day. Measured on European property managers using Verto AI. Most of the savings come from the 95% of recurring guest questions (check-in, WiFi, parking, schedules) that Verto handles autonomously.
99% on average. Verto closes the conversation end-to-end on routine questions and only escalates to you when human judgment is needed (complaints, unusual requests, emergencies).
25+ languages, automatically detected. Write once in the knowledge base, Verto replies in the guest's language — Italian, English, Spanish, German, French, Dutch, Portuguese, Japanese, Mandarin, and more.
Native API integration with Smoobu. iCal and API integrations with Lodgify, Beds24, Hostaway. More channel managers rolling out every month — request yours via support.
From €21.90/apt/mo on the Advanced plan (15+ apartments, annual). Intermediate €24.90, Starter €29.90. Optional Analytics add-on €4.90/apt/mo. Free trial, no credit card required.
An AI-powered concierge for short-term rental hosts. It replies to your guests on WhatsApp 24/7 in any language, understanding text, photos and voice notes. Built on GPT-4-class generative AI connected to your apartment's knowledge base.
Yes. Guests send photos of broken appliances, thermostats, doors — Verto reads them and replies with exact instructions. Voice notes are transcribed via Whisper in 25+ languages.
Anytime, with one click. Verto flags messages that need your judgment (complaints, unusual requests) and you can step in. The other 99% Verto handles autonomously.
About 30 minutes. Connect your channel manager, fill the knowledge base (14 sections per apartment), turn on automations. First guest reply goes live the same day.
No. Verto sits alongside your channel manager. Keep Smoobu, Lodgify, Hostaway or Beds24 for calendars and rates. Verto connects via API or iCal to read bookings.
Yes. EU-only servers, native GDPR DPA, TLS 1.3 encryption in transit and AES-256 at rest. Full DPA available on request — see /en/dpa.
You do. You can export all account data anytime. On termination, we delete or return all data within 30 days.
24/7 AI concierge, 25+ languages, photo/voice note understanding, knowledge base per apartment, human takeover, channel manager integrations, GDPR compliance — all tiers. Pricing scales with apartment count: the more you run, the less you pay per apartment.
Revenue, net profit with real costs, dynamic pricing and Auto-Night (night-time rate optimization). €4.90/apt/mo, optional, activate anytime.
Yes, no credit card required. Self-service setup in 30 minutes, first guest reply live the same day.