Everything Verto does for you
An AI concierge that replies on WhatsApp, reads photos, listens to voice notes, handles emergencies, and boosts your bottom line. Here is how, in detail.
Overview
One product. Eight problems solved.
Tap a card to jump to its section. Every feature is explained in detail with real examples.
Core feature
An AI concierge that replies the way you would
Verto receives guest messages on WhatsApp and replies in real time using the data from your properties. It is not a canned-response bot — it is an AI that understands context, interprets the question, and writes a natural answer.
Real-time responses
Guests write in and get a reply in under 30 seconds. Day, night, holidays.
Contextual, not generic
Verto reads the question, searches the property's data, and builds a tailored answer.
Gets better over time
When a question has no answer, Verto flags it and suggests what to add to the knowledge base.
Laura · Blue House
online · speaks English
Hi! What time is check-in? And where's the parking?
Hi Laura! 🔑 Check-in from 3 PM. 🅿️ Free parking at Via Roma 12 (50m from the apartment).
Perfect! And the WiFi?
Network: CasaAzzurra_5G Password: Welcome2026
Nobody else does this
Verto sees, hears and shows
Your guests don't just send text. They send photos, voice notes, screenshots. Verto understands all of it — and can reply with images too.
Multimodal AI on WhatsApp
A guest sends a photo of a leaking faucet, a thermostat they can't figure out, or the wrong front door. Verto reads the image, identifies the problem, and replies with instructions pulled from the knowledge base. It never says "I don't understand" — it describes what it sees and acts on it.
Marco · Navigli Loft
online
I can't figure out how to turn on the heat 🥶
I can see the thermostat! 👀 1. Press the button on the bottom right 2. Turn the dial up to 21°C (70°F) 3. Give it 5 min for the warm air to kick in
Transcribes and replies. In any language.
A guest sends a German voice note at 11 PM? Verto transcribes it, auto-detects the language, and replies in the same language. Works with every major tongue — your guests don't have to change how they message.
Hans · Rome Apartment🇩🇪
online · speaks German
Transcription: Wann ist der Check-out?
Guten Morgen Hans! 🌅 Check-out bis 11:00 Uhr. Schlüssel bitte auf dem Tisch lassen, Tür einfach zuziehen.
Replies with images
Guest lost and can't find the entrance? Verto sends the facade photo straight from the database. An appliance acting up? If there's a how-to image in the troubleshooting docs, it goes out automatically.
Emma · Trastevere Studio🇬🇧
online · speaks English
I can't find the entrance! 😩
It's the green door to the right of the bar. The code is 4521 ✨
Automations
The right messages, at the right moment
Verto automatically sends the key messages across the entire stay. You pick which ones are on, customize the copy — Verto fires them on WhatsApp at the right moment, in the guest's language.
Booking confirmed
Welcome with recap
Right after confirmation: booking recap and next steps.
Hi Martha! Thanks for booking Blue House from May 12 to 15. I'll send full instructions 48h before arrival. ✨
Pre-arrival (−48h)
Full instructions
Address, door code, parking, WiFi, contacts.
Your check-in is tomorrow from 3 PM. 📍 Via Roma 12, Milan. Door code: 4521. WiFi: CasaAzzurra_5G / Welcome2026.
Check-in day
Access reminder
Morning recap with time and entry instructions.
Today is check-in day! 🔑 We'll see you from 3 PM. If you're early, you can drop bags at the café downstairs.
During the stay
AI concierge on 24/7
Real-time answers to any question, photo, or voice note.
The AI handles hundreds of requests on its own: late check-ins, appliance how-tos, neighborhood tips.
Check-out day
Departure instructions
Check-out time and how to leave the apartment.
We hope you had a great stay! Check-out by 11 AM. Leave the keys on the table and pull the door shut. 🌅
Review request (+24h)
Personalized review ask
Sent only to guests who had no issues.
Hi Martha! If you enjoyed the stay, a review would mean the world. It takes 30 seconds — link below ⭐
Cancellation win-back
Find out what went wrong
A tactful message to uncover why they canceled.
Sorry to see you go! Mind sharing what changed your mind? It helps us get better.
Verto's brain
Every property has its own memory
For each listing you build a database with every detail that matters. The more complete it is, the more autonomous Verto becomes — and the less you have to step in.
Basics
Address, floor, capacity, bedrooms, baths.
Check-in / out
Times, access type, instructions, policy.
Photos
Facade and entrance, sent by the AI.
WiFi & tech
Network, password, smart devices.
Appliances
List with how-tos and on/off.
House rules
Allowed/forbidden, with context.
Services & experiences
Restaurants, activities, local tours.
Parking & transit
Parking, transport, distances.
Cleaning & trash
Checkout and recycling rules.
Practical info
Tap water, pharmacy, hospital.
Troubleshooting
Issue + fix + photo.
Custom FAQs
Property-specific questions.
Contacts
Useful numbers and local emergencies.
Extra notes
Anything else worth knowing.
Knowledge base · Blue House
85% complete
Tip: add an entrance photo to cover guests arriving after dark.
Multilingual
Speak your guests' language. Automatically.
Verto detects the language from the first message and replies in kind. Voice notes too. You write the knowledge base once — Verto translates in real time.
Emma · English🇬🇧
online
What time is check-in?
Hi Emma! 🔑 Check-in from 3 PM. See you soon in Milan!
🌍+ any major language — Italian, Portuguese, Dutch, Polish, Chinese…
Control
The AI works. You decide when to step in.
You don't have to live with the phone in your hand. Verto pings you only when it really matters — it handles everything else on its own.
Take over in one tap
A single toggle in the dashboard pauses the AI for that conversation so you can reply personally. When you're done, flip it back and Verto picks up where you left off.
Paul Green
Blue House · 12 messages
Escalate to host
The AI can't answer or the guest asks for the host: you get a push with the full recap.
Unknown contact
A number with no booking attached: a polite reply goes out and you get an alert.
Daily digest
Every morning: conversations, messages handled, any misses. The whole day at a glance.
For emergencies, Verto doesn't wait.
Gas, fire, flooding, injury: Verto instantly hands over the right emergency numbers (112 in Europe, 911 in the US), pulls safety instructions from the knowledge base, and pings you in parallel. It doesn't wait for you to unlock your phone.
Dashboard
Every conversation. In one place.
A dashboard built for property managers juggling five apps at once. It's all here: inbox, automations, AI highlights, ROI calculated.
Today at a glance
12
Guests on-site
847
Messages 7d
93%
AI autonomy
42h
Hours saved
€630
Estimated savings
ROI last 30 days
42 hours saved · €630 saved
Estimated at €15/hour — the average cost of a dedicated support rep.
Inbox · Blue House
Martha Rose
Blue House · check-in tomorrow
💡 AI Highlights
Self-sufficient guest · already reassured on check-in and WiFi · no escalation needed.
3-pane inbox
Conversation list · chat · booking + automation detail. Auto-refreshes every 15 seconds.
Conversation Highlights
AI that boils the chat down to max 6 bullets: info, asks, problems, resolved.
Concierge Dashboard
5 live KPIs: guests on-site, 7-day messages, automation rate, occupancy, AI autonomy.
ROI Calculator
Hours and money saved (3 min/reply at €15/hour) across the last 30 days.
Today's check-in/out
Today's arrivals and departures, plus a week-at-a-glance view.
Automation timeline
List of scheduled automated messages with send status.
Integrations
Connected to your channel manager
Verto is built to plug into channel managers via native API — real-time sync, no iCal polling. Smoobu is live, the rest are rolling out soon. Bookings from Airbnb, Booking, Vrbo sync automatically.
Smoobu
Lodgify
Beds24
Hostaway
Guesty
OwnerRez
Hospitable
Messaging
WhatsApp Business via native Meta API
No middlemen: we talk straight to the official Meta API with Embedded Signup. Your number, your guests, maximum reliability.
Don't see your channel manager? Message us on WhatsApp — we add new ones regularly.
The concierge is the heart. Analytics is the brain.
Your channel manager tells you revenue. Verto tells you what you actually make — after fixed costs, commissions, cleaning, and taxes. And it suggests the prices that maximize it.
↓ 4 features in the module
Revenue · Profit · Occupancy
Every number that counts, at a glance
Gross revenue, net profit, tourist tax, commissions, fixed and variable costs. Occupancy rate, ADR, RevPAR. All broken down by platform and filterable by period.
Gross revenue
€18,420
Net profit
€9,680
Occupancy rate
74%
Average ADR
€128
RevPAR
€94.72
OTA commissions
€2,940
Revenue vs net profit
€184.200 gross YTD
52%
34%
14%
6 insight tabs: occupancy · revenue · pricing · rates · sources · seasonality
Booking · 3 nights · Blue House
Real profit breakdown
Real net profit
€254.20
Real margin
53%
Without Verto, your channel manager would have shown only the €480 top line.
Real expenses & costs
Do you actually know what you make per booking?
Most property managers don't know what they actually earn. Verto tells you to the cent, after every real cost — not just top-line revenue.
Monthly fixed costs
Rent, utilities, insurance.
Per-booking costs
Cleaning, linens, consumables.
Platform commissions
Airbnb 16%, Booking 21%, Direct 3%.
Tourist tax
Per person per night, with exemptions for children.
Stripe fee
Applied to direct bookings.
One-offs + overrides
Extraordinary costs with notes and monthly overrides.
AI price suggestions
An AI revenue manager for every property
The AI reads 24 months of history, current occupancy, and breakeven. It picks the strategy — you change course when you need to.
Moderate
Balance
Balances occupancy and revenue per night. The default pick for most property managers.
AI reasoning
“Occupancy tracking the historical average. Stable market. Small nudge based on current demand.”
Example · May 3, 2026
Data analyzed: historical ADR · 90-day occupancy · channel manager rates · YTD breakeven · seasonality · urgency
Never lose another empty night
Night Auto automatically drops the price every hour for nights still open. It protects your margin with a dynamic floor calculated from your real breakeven. And it pushes the new price straight to your channel manager.
Hourly check
Verto checks whether tonight or tomorrow night is still open and, if so, drops the price by the % you picked.
Margin-protecting dynamic floor
Price never drops below the floor calculated from your real breakeven: fixed + variable costs + minimum margin.
Auto-push to the channel manager
The new price hits the OTAs immediately. If the night books, Night Auto stops.
Night Auto · tonight · Blue House
Session active · 8 adjustments
Starting
€120
Current
€95
Floor
€78
New price pushed: €95
Airbnb · Booking · Smoobu
Your guests' data
is safe
We work with sensitive data belonging to real people. We act accordingly — this isn't a compliance checklist, it's the design principle.
GDPR compliant
GDPR compliant. Data stored on European servers. Never shared with third parties. Signable DPA available to every property manager.
Encrypted data
All data is encrypted in transit and at rest. WhatsApp conversations run through the official Meta API — no middlemen.
Your data stays yours
Guest and property data is accessible only to you and your AI concierge. It is never used to train models.
Related comparisons
Compare Verto with the tool you use today
Seven independent analyses — features, prices, real target — plus a summary table.
Ready?
Ready to see Verto in action?
No credit card. Connect your first apartment in 30 minutes — and tonight your AI concierge will already be working on WhatsApp.
30-minute setup · No credit card · Cancel anytime