Pre-arrival
The first message you send a guest after a booking is confirmed sets the tone for the entire stay. Sent within 30 minutes of confirmation, it reduces follow-up clarifying questions by 40% and projects professionalism before check-in even starts. Here you'll find three ready-to-use variants: a neutral one, a warm one for individual hosts, and an operational one for property managers with multiple apartments.
When to send
When to send: as soon as Airbnb or Booking notifies you of a confirmed booking. Ideally within 30 minutes, never beyond 2 hours. If the guest already wrote a message during inquiry, reference it explicitly to personalize the confirmation.
Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.
Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.
Hi {{guest_name}}, thanks for booking {{apartment_name}} from {{check_in_date}} to {{check_out_date}}. Your booking is confirmed. In the days before your arrival you'll receive complete check-in instructions (times, exact address, key safe code). If you have questions in the meantime, just message me here.Hi {{guest_name}} 👋 I'm {{host_name}}, the host of {{apartment_name}}. Just saw your booking for {{check_in_date}}, all confirmed. So happy you picked my place for your stay in {{city}}. 48 hours before arrival I'll send you the address, codes, and a few local tips. For anything in the meantime feel free to message me here on WhatsApp, I'll reply within the day.Good morning {{guest_name}}, we confirm your booking for {{apartment_name}} from {{check_in_date}} ({{check_in_time}}) to {{check_out_date}} ({{check_out_time}}). Reference: {{booking_number}}. Complete arrival instructions (address, access, contacts) will reach you 24 hours before check-in. For urgent requests this WhatsApp line is active 9:00–20:00 — outside hours we reply within 12 hours.Ideally within 30 minutes of Airbnb/Booking confirming the reservation. Studies on short-term rental conversations show guests who receive a host message within 1 hour are 23% more likely to leave 5-star reviews.
Yes, but adapt them: literal translation of Italian phrasing sounds forced in English. Keep a warm IT version and a more direct EN version. Verto AI detects guest language automatically and replies in the same, avoiding the issue.
No. Confirmation messages don't need a reply. The next touchpoint should be the check-in message 1-2 days before arrival. Resending the confirmation is intrusive and lowers open rates on subsequent messages.
Want to automate the non-template replies too?
Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.