WhatsApp template: reply to neighbor noise complaints

Hi {{guest_name}}, I'm sorry for the bother from the noise. I understand it can be disturbing.

{{neighborhood_name}} is a lively area of {{city}}, in evenings and weekends you hear {{noise_type}} (traffic / venues / nightlife). I honestly mention this in the Airbnb listing because some guests prefer quieter areas.

What I can offer now:
🛌 You have earplugs in the bedside table drawer — they're new, sealed. Help a lot with urban noise.
💨 White noise from a fan (low speed) or AC in fan mode effectively masks most external sounds.

If noise continues to be unbearable and you want to switch apartments, I can check availability in a quieter area — typically in {{alternative_neighborhood}}.

Let me know what you prefer.

Hi {{guest_name}}, very sorry about the party tonight. I understand it's unfair to endure during a paid stay.

Doing what I can right now:
📞 I'm calling the neighbors directly to ask them to lower it. They're regular people, not abusive residents — usually a message is enough.

In the meantime for you:
🛌 Earplugs in bedside drawer (new, sealed)
🔊 White noise app ('White Noise Lite' free) or fan on low
🚪 All interior doors closed helps

If within 30 min the noise doesn't go down and you can't sleep, I'll propose:
• Hotel night on me (I book it for you now, you choose the area)
• OR partial night refund via Airbnb

Tell me what you prefer, whichever choice I support.

Hi {{guest_name}}, just read your message. {{noise_type}} at this hour is unacceptable.

Doing these things now, in order:

1️⃣ Calling the neighbors directly. If they don't answer, ringing the bell.

2️⃣ If it's unauthorized work: calling the local police ({{police_number}}) — outside permitted hours ({{work_hours}}) they have authority to intervene.

3️⃣ If it's a dangerous situation (violent fight, threatening shouts): I suggest calling 112 and locking your door. I'm calling the building manager for immediate intervention.

AFTER the situation: pay attention, depends a lot on how long it continues. If it has significantly ruined the stay (full sleepless night, or fear), I cover the entire night as refund. We handle it via Airbnb resolution center.

Let me know specifically what's happening, I'll intervene step by step.