WhatsApp template: maintenance issue reply

Hi {{guest_name}}, just read your message. Let's see if we can fix this right now.

The issue with {{issue_type}} usually has 3 most common causes:

1️⃣ {{cause_1}}: {{solution_1}}
2️⃣ {{cause_2}}: {{solution_2}}
3️⃣ {{cause_3}}: {{solution_3}}

Can you try one at a time in 5 minutes? If one works, write me 'ok solved' and we're done. If none works, I'll send a technician right away.

Meanwhile, if the issue is blocking something urgent (work, rest), tell me what you need and I'll organize: nearby cafe with Wi-Fi, hotel if necessary, etc.

Hi {{guest_name}}, I understand the inconvenience from {{issue_type}}. Handling it right away.

Next steps:

⏰ Now: calling my plumber/electrician/technician (depending on issue). Roughly arrives within {{arrival_time}}.

📞 When they arrive they'll call you 5 min before. You let them in and show the problem. Payment: already covered by me, you don't pay anything.

🛠️ Estimated repair time: {{repair_duration}}.

For the inconvenience, depending on how it goes:
• If issue solved same day: no compensation (it's normal these things happen)
• If requires 2+ days or blocks essential use (water, heating, kitchen): partial compensation or apartment change

Now I'll send you the technician's name so you know who to expect. Keep me updated after their visit.

Hi {{guest_name}}, just read this. {{issue_type}} is unacceptable for a paid stay. Not making you wait.

Decision made now: I'm moving you to another apartment.

🏠 I have immediate availability in {{alternative}} (area {{neighborhood}}, {{brief_description}}). Same level or better than current apartment.

Logistics:
📦 When you want you can pack at leisure
🚕 I'll call you a taxi (I pay) for the move
🔑 Keys and instructions for new apartment: I send them in 15 minutes

For the current issue, I'll organize a technician in the meantime for next bookings — not your concern.

For refund: I cover the nights already paid in current apartment + no extra cost on the new one. If new one is lower-value, I refund the difference via Airbnb resolution.

Give me 15 minutes to organize everything and I'll write back with full details. Very sorry for the inconvenience.