During the stay
The Wi-Fi password is the #1 post check-in request: comes from at least 60% of guests, even when the info is already available in 3 different spots in the apartment. A well-structured template solves the request in 30 seconds and frees time for more important things. Here three variants: single standard network, dual-band network (2.4GHz + 5GHz), reply to connection issues.
When to send
When to send: every time you receive a 'what's the Wi-Fi?' question. Don't wait to recheck — slow reply is the #1 frustration. Password should always be in the check-in message, but half of guests look for it directly in chat instead of scrolling back.
Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.
Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.
Hi {{guest_name}}, here's the Wi-Fi:
📶 Network: "{{wifi_name}}"
🔑 Password: "{{wifi_password}}"
Password is case-sensitive. If you can't connect, restart your phone's Wi-Fi and try again. Average speed around {{speed_mbps}} Mbps, enough for HD streaming and video calls.Hi {{guest_name}}, here are Wi-Fi credentials.
📶 You have 2 networks available:
• "{{wifi_name_5ghz}}" (5GHz, faster, short range)
• "{{wifi_name_24ghz}}" (2.4GHz, slower, longer range)
🔑 Password (same for both): "{{wifi_password}}"
Tip: use 5GHz if you're in living room/bedroom near router, 2.4GHz if you're in kitchen or balcony (more stable at distance). Speeds: 5GHz ~{{speed_5}}Mbps, 2.4GHz ~{{speed_24}}Mbps.Hi {{guest_name}}, sorry about the Wi-Fi issue. Let's troubleshoot:
1️⃣ Verify the password entered is exact (case-sensitive): "{{wifi_password}}"
2️⃣ On your phone: "Forget network" and reconnect as if first time
3️⃣ If still not working: the router is in {{router_location}}, there's a small reset button. Press for 5 seconds, wait 90 seconds, retry.
If problem persists after reset, message me here: I can do a remote reset or, if needed, send a technician same-day for free.
For urgent needs (working / video call now) I also recommend {{alternative_solution}} (cafe with free Wi-Fi 200m away, or activate phone hotspot temporarily).Explain the password is shared for all guests and manually changing it means reconfiguring smart TV, sensors, automations — operation that requires time and technical skill. Suggest an alternative: use a VPN if the guest seeks additional privacy.
No, never. Wi-Fi is one of the incentives to actually enter the apartment: giving the password before transfers to the guest the idea they can connect without being physically there, and creates a vulnerability (neighbors, past guests, etc.). Provide only after check-in is confirmed.
Minimum investment: €30-50/month for 100Mbps fiber + a quality router (€50-100 one-time). A bad router in a poorly-covered area is the #1 source of 3-star reviews: traveling guests often work remotely, and a slow connection makes them flee.
Want to automate the non-template replies too?
Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.