WhatsApp template: guest forgot something

Hi {{guest_name}}, I checked the apartment with the cleaning team and we found {{forgotten_item}}. It's safe!

Options to get it back:

📦 I can ship it via {{shipping_service}} (Post / Express courier). Shipping + packaging cost: ~€{{shipping_cost}} for {{destination_country}}. Payment via PayPal or Airbnb resolution.

📍 Delivery time: {{delivery_time}} business days.

I just need:
1. Full address to ship to
2. Confirmation you're ok with the cost

As soon as I have both okays, I'll pack it right away and ship within 24 hours.

Hi {{guest_name}}, I found {{forgotten_item}} you left behind. It's in safekeeping with me.

Since you're near {{city}}, two options:

🚪 Come pick it up: I'm available {{availability}} (days and hours) at {{address}}. Let me know 30 minutes ahead so I'm there.

📦 I'll ship it: I can send it where you prefer, shipping cost ~€{{shipping_cost}}.

If you can't come by {{custody_deadline}}, we'll go for shipping only. I'm keeping the item safe meanwhile.

Let me know what you prefer.

Hi {{guest_name}}, I carefully checked the apartment with the cleaning team but we couldn't find {{described_item}}.

We checked:
• Bedrooms (under beds, nightstands, closets)
• Bathroom (drawers, shelves, under sink)
• Kitchen (drawers, above/under fridge)
• Living room (under couch cushions, shelves)
• Eventually balcony

Possibilities:
1. It's in a spot we didn't check — if you remember a specific one ('maybe under the garden chair'), tell me and we'll look again.
2. It was left elsewhere during travel (taxi, previous hotel, restaurant).
3. For very small items (earrings, rings) or very valuable, we'll message the full cleaning team in the next 48 hours for double check.

Sorry, I understand the frustration. If nothing emerges in 48 hours, we can consider the matter closed.

💡 For valuables: do you have travel insurance? In many cases it covers these episodes.