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WhatsApp template: check-out instructions

Check-out instructions determine the state you find the apartment in: well-formulated, they reduce by 60% cases of trash left behind, dirty dishwasher, heating left on. They're also an opportunity for emotional closure of the stay (which translates into reviews). Three variants: balanced standard, concise for minimal hosts, detailed for groups/families.

When to send

When to send: the evening before check-out (ideally by 9 PM). Not the morning itself — guest is in departure mode, doesn't read.

3 ready-to-copy templates

Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.

Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.

1Balanced standard

Hi {{guest_name}}, tomorrow is your check-out. A few things to know for a smooth departure:

⏰ Check-out by {{check_out_time}}. If you need a few extra minutes let me know here, usually we can arrange.

📋 Before leaving, these simple things:
• 🗑️ Trash: take down bags if you're full (containers in courtyard)
• 🚿 Used towels: leave on bathroom floor (so cleaners know what to wash)
• 🛏️ Sheets: leave on bed, don't strip
• ❄️ Thermostat: set to {{check_out_temperature}}° (don't fully turn off, restarts poorly)
• 🚪 Keys: leave them {{key_drop_location}} (key safe / on kitchen table / with concierge)
• 💡 Turn off all lights

Thanks for being a great guest! If you enjoyed the stay, a review on Airbnb helps me a lot. Safe travels.

2Concise (minimal)

Hi {{guest_name}}, tomorrow check-out at {{check_out_time}}.

3 simple things before leaving:
1. Keys in safe (code you already have)
2. Used towels on bathroom floor
3. Thermostat at {{check_out_temperature}}°, lights off

Thanks for the stay, safe travels. An Airbnb review would mean a lot.

3Detailed (groups/families)

Hi {{guest_name}}, tomorrow apartment check-out. Some more detail since you're {{number_people}} people — nothing complicated, but with more people there are more things to consider.

⏰ Time: by {{check_out_time}}. If you need flexibility, message me as soon as you know.

📋 What to do before leaving:

🗑️ Trash
• Take all full bags to building containers (courtyard, {{courtyard_side}} side)
• Half-full bags, leave in kitchen on floor (cleaners handle them)
• Glass, plastic, organic all separate per initial instructions

🚿 Bathroom
• Used towels: all on the floor (cleaning service recognizes them)
• Unused towels: fold and leave in closet (avoid them being washed unnecessarily)
• Various opened toiletries: leave where you found them

🛏️ Bedrooms
• Sheets on bed (don't strip)
• Blankets/duvets fold as you found them
• Pillows on top of blankets

🍽️ Kitchen
• Dishwasher: run if full (don't leave dirty dishes in the sink)
• Fridge: take away open food if not useful to anyone; leave only sealed packaged food
• Oven and stove: leave off, even if used

🌡️ Pre-exit
• Thermostat: {{check_out_temperature}}°
• All lights off
• Windows: closed
• Shutters: half-down (not open but not all closed either)

🔑 Keys: all back in the safe, code {{key_safe_code}}.

Confirmed people count: {{number_people}}? Just to coordinate cleaning with our standards.

Really thanks for being pleasant guests, wishing you a good trip. A review on Airbnb would support me a lot.

Practical tips

  • 1Always include the review request in the check-out message — but humbly, not as an obligation. 'Helps me a lot' works better than 'please leave a review'.
  • 2Explicitly state NOT to strip the bed. 30% of guests do it as courtesy, but for cleaning it means double work (sheets you don't know where they were, contamination suspicion).
  • 3The thermostat shouldn't be fully turned off in winter: restarts with significant temperature drop, next guest finds cold apartment. Always set a minimum temperature.

Frequently asked questions

Should I ask the guest to clean/sweep before leaving?+

No. Never. The guest paid for cleaning included in the Airbnb fee. Asking for cleaning generates resentment and negative reviews. Maximum: 'clear the table from your personal items' — only reasonable things.

Guest wants to leave before check-out without telling me?+

Fine, it's already in the booking. If you're smart-lock, you can even deactivate the code at check-out time without issues. Important thing is keys returned (safe) and no unauthorized substitution.

How many guests actually follow check-out instructions?+

Estimate from 800 Verto AI conversations: 70% follow everything, 20% follow partially (forget 1-2 points, typically thermostat), 10% follow none. Cleaning is already factored to handle this variety.

Related templates

Want to automate the non-template replies too?

Verto AI handles guest conversations for you, in 25+ languages.

Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.

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