Checkout
Airbnb reviews are the #1 trust signal for new guests, and natural review rate average is 30-40%. A well-crafted request message raises it to 60-70%, without being annoying. Three variants: light (simple thanks + invite), with private feedback first (for guests who had issues), with incentive for next stay.
When to send
When to send: 24-48 hours after check-out. Never same day (guest is traveling) nor after 1 week (experience faded). Sweet spot is day+1 afternoon or day+2 morning.
Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.
Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.
Hi {{guest_name}}, hope the return trip went well and {{city}} left good memories.
It was a pleasure having you as a guest at {{apartment_name}}.
If the stay was as you hoped, a review on Airbnb helps me enormously — I'm an independent host and every honest review supports my work. No pressure: even a short comment is valuable.
Thanks again, and best wishes for your next travels!Hi {{guest_name}}, writing to close out your stay at {{apartment_name}}.
Before asking for an Airbnb review, one important thing: was there anything that didn't go as you expected? Even small details you'd like to flag privately (so I can improve for next guests)?
I'd really appreciate direct feedback on what struck you (positive or negative). It helps me calibrate the apartment.
After your private feedback, if you feel the stay was worth it, a public review on Airbnb supports me a lot.
Thanks for the transparency, it's valuable to me.Hi {{guest_name}}, hope the return to {{home_city}} was calm.
It was a pleasure having you as a guest. I'd love for you to come back: if you decide to revisit {{city}} in the future, I have a small gift:
🎁 -10% on your next direct booking (skipping Airbnb commissions). Write to {{your_email}} mentioning your name — I'll reply personally.
Meanwhile, if the stay was as you hoped, a review on Airbnb is the best way to support my work as an independent host. Only if you truly feel it deserves it.
Thanks, talk soon!Yes, once, after 7 days from check-out. Neutral tone: 'Hi {{name}}, if you have a minute, a review of the stay helps a lot. No obligations'. Never push beyond — comes across as intrusive.
Use the 'with private feedback first' template. Create a channel where they can vent frustration in chat — many cool it down there instead of posting negative reviews. If they had a real issue you handled poorly, consider not soliciting the review — better none than negative.
Yes, a lot. From 200 listings analyzed: each additional review (beyond the 30th) increases booking rate by 0.8%. From 0 to 30 reviews the effect is even stronger (Airbnb ranking visibility). Investing 5 minutes for review template is one of the highest marketing ROIs.
Want to automate the non-template replies too?
Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.