1Brief
Hi {{guest_name}}, it was a pleasure having you as a guest at {{apartment_name}}.
Hope your stay in {{city}} brought you good moments. If you come back to the area in the future, you know where to find me 😊
Safe onward travels!Checkout
WhatsApp template: post-stay thank you
The thank-you message after check-out emotionally closes the relationship and prepares ground for future direct bookings (skipping Airbnb). Sent the day after check-out, it manages the ideal moment to consolidate the relationship. Three variants: brief (for 1-2 night stays), with discount (to push direct bookings), complete for long stays.
When to send
When to send: 1 day after check-out. Together with or after the review request message (never before — would seem only review-seeking).
3 ready-to-copy templates
Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.
Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.
2With next-visit discount
Hi {{guest_name}}, this is Francesco — it was a pleasure having you at {{apartment_name}}.
If you want to come back to {{city}} in the future, I have an offer reserved for guests who've stayed here:
🎁 -10% on next direct booking (no Airbnb commissions)
📅 Valid 12 months from check-out date (until {{offer_expiry_date}})
💌 To use it: message me at {{your_email}} with dates of interest, I reserve personally
Plus, as a returning guest, I can suggest less-public options (upper floor terrace if free, flexible late check-out, etc.).
Thanks for your trust, talk soon!3Complete (long stays)
Hi {{guest_name}}, here we are 👋
Wanted to dedicate a personal message to thank you for the {{number_nights}} night stay at {{apartment_name}}. Hosting for so many days is always an experience that leaves traces, and you were a really pleasant guest.
Hope {{city}} accompanied you well on this trip. The stories you shared ({{personal_detail_if_remember}}) I appreciated — it's one of the beautiful parts of being a host: meeting interesting people.
If in the future you think of returning:
📌 You always have priority on dates you ask for (I reserve for you within 24 hours)
📌 -10% reserved on direct bookings (skip Airbnb)
📌 We can also coordinate for other apartments I manage if you want a different area
Email me at {{your_email}} if it comes to mind — I personally reply within the day.
Meanwhile, if you'd like, an honest review on Airbnb supports me a lot. Thanks, and best wishes for the coming months.
FrancescoPractical tips
- 1Personalize with a stay detail if you have one. Even just 'hope the coffee at {{restaurant}} was as I told you' transforms the message from template to personal.
- 2The 10% discount on direct bookings is the best move to build a fixed customer base that returns. Even if only 5% of guests return, those are full-margin bookings.
- 3For long stays, the personal signature ('Francesco') closes better than company name. Conveys individual identity, which sticks in memory.
Frequently asked questions
Can I really offer discounts for direct bookings? Is it legal?+
Yes, completely legal. Airbnb doesn't forbid hosts from hosting guests via other channels. Only: you can't redirect guests OUT of Airbnb DURING an active booking (that violates TOS). After the booking is complete, you can talk about future stays freely.
How many guests actually return?+
Realistic estimate for individual hosts in tourist cities: 5-15% of guests who receive the message consider a second booking, of these 30% actually book. So out of 100 guests, ~3-5 return. But they're the most profitable customers (zero commissions, zero acquisition cost).
Should I write the thank-you message to all guests?+
Yes, even if not the long version to everyone. For 1-2 night stays the brief version is enough (30 seconds to type). Perceived pleasure for the guest is high, your effort is low.
Want to automate the non-template replies too?
Verto AI handles guest conversations for you, in 25+ languages.
Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.