Checkout
The same-morning check-out reminder is optional but useful to coordinate cleaning rotation and recall times. Sent 2-3 hours before check-out time, reduces delays vs scheduled time by 50%. Three variants: light (with safe travels wish), operational (cleaning focus), with farewell (for long stays).
When to send
When to send: morning of check-out, 2-3 hours before time. Never before 8 AM — invasive. Never beyond 1 hour before — guest has no time to react.
Three tone variants. Pick the closest match to your style, or use them as a baseline to personalise.
Placeholders like {{guest_name}} are intentionally left visible — replace them with your data before sending.
Good morning {{guest_name}}, today is your check-out at {{check_out_time}}.
The instructions you already have cover everything. If you need an extra hour, let me know by {{request_deadline}} so I can coordinate with the next guest's cleaning.
Safe travels!Good morning {{guest_name}}, check-out reminder today at {{check_out_time}}.
After check-out cleaning starts right away (usually within 30 min) — so respecting the time matters. If you must be even 15 min late, message me now so I notify the team.
Exit instructions are in last night's message. Safe travels.Hi {{guest_name}}, here we are on the last day of your stay at {{apartment_name}}. I hope {{city}} treated you well these {{number_nights}} days.
Check-out at {{check_out_time}}. Yesterday's instructions apply normally. If you need an extra hour or want to leave earlier, message me here — I'm flexible.
It was a pleasure having you as a guest. Should you come back to {{city}} another time, contact me directly — I'll reserve something special for you.
Safe travels!For 1-2 night stays: optional, guest is already in departure mode. For 3+ night stays: recommended. For 7+ night stays: mandatory (closes the relationship well).
Verify with cleaning team if they can shift by that delay (usually yes, 30-60 min flexibility). If cleaning can't shift and next guest arrives soon, communicate firmly: 'today I can't delay beyond {{deadline_time}}, next arrival at {{next_arrival_time}}'.
No, never call/message to verify physical exit. If keys are in the safe and there's no reply to a final check, assume they left. If concerned, verify via key safe or smart lock from your app.
Want to automate the non-template replies too?
Templates cover predictable cases. For everything else — unexpected questions, photo attachments, voice notes, different languages — Verto AI replies on its own, understands context, and keeps the tone you set.